Why Leadership and Customer Communication Skills Need to Take Centre Stage as AI Adoption Heats up

AI will demand superion leadership communication skillsAre you ready for how AI or Artificial Intelligence will tranform workplaces in most every industry and demand a widespread upgrading of leadership communication skills?

Here’s what’s happening folks. After decades of fits, starts and false dawns about what robotics or machines could do…

…Recent exponential progress in computing power, big data, analytics, cloud technology, sensors, and system-to-system interaction capabilities are opening the flood gates to deep learning machine capacities hitherto only dreamed of!

A wide array of tasks done by humans today – include seemingly complex activities currently handled by highly paid professionals (think legal, medical, pharmacy, financial services, etc.) or executives – can or soon will be better, more cheaply, and more quickly handled by smart machines!

Building on ways you interact with AI today (eg sensors in your cars, fridges, smart phones, Alexa, etc.), monumental disruption is coming to how things will be done in workplaces in the next 5 years.

Future Corporate Success will Hinge on Critical Thinking And Leadership Communication Skills

Future work will increasingly revolve around things humans can do best, including making judgment calls, collaborations, and social interaction. And tasks that can be automated, likely will be.

This will demand serious upskilling in many soft skills, expecially leadership communication – to manage change, lead teams and connect with customers.

And to help you think your way through the disruptive effects of AI for businesses of all sizes, I’m delighted to introduce you to Microsoft vetern, consultant, technology expert and evanagalist, and predictor of what’s coming down the pike in technology Clare Dillon.

On Artificial Intelligence and Consequent Leadership Communication Challenges Coming Your Way

Lean in as we discuss

  • Why recent leaps in what AI can do will unleash huge disruption to business models that can’t be ignored
  • The top 3 ways AI will likely be used (including why it pays to think past opportunities to replace pricey staff)
  • How to win support for AI adoption in your business
  • Coping with the challenges of change and why new thinking is needed when it comes to personal development
  • Why upgrading soft skills may prove tricky (and assessment snags)
  • The customer perspective and why you need to focus on ‘experience’
  • Why a failure to recognize the value of human touches and empathy can be a big mistake
  • One thing every leader needs to have in spades to motivate team members while making best use of AI in any business

In The Market for a Leadership Communication Skills Upgrade?

If you’d like to learn how to speak more clarity, confidence and persuasion, contact me at eobrien@thersc.ie. I’ll be delighted to help you.

 

Picture credit: Maziani Sabudin

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About Eamonn O'Brien

Public speaking master, Eamonn O'Brien is the founder of The Reluctant Speakers Club.

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