Why Leadership and Customer Communication Skills Need to Take Centre Stage as AI Adoption Heats up

AI will demand superion leadership communication skillsAre you ready for how AI or Artificial Intelligence will tranform workplaces in most every industry and demand a widespread upgrading of leadership communication skills?

Here’s what’s happening folks. After decades of fits, starts and false dawns about what robotics or machines could do…


3 Secrets to Leader Empathy

Leader empathy secretsDo modern leaders really need empathy – the ability to relate to and build upon the feelings and emotions of others – to be a better leader?

In short, if you have a role where you need to lean more heavily on influencing others ahead of merely issuing instructions, the answer is likely ‘yes’.

In fact, there’s hardly an industry or profession where emotional intelligence hasn’t become one of the most sought after traits for leaders.


My Faith in Others is Renewed – A Belgian Story About Going The Extra Mile

Walk your talkI did something really stupid en route to a wedding in Brussels with my wife today (and revisited a valuable lesson along the way).


Why Fake News Is Making it Harder to Win and Keep Trust

Aprils Fool and Fake News

Today’s post is inspired by the fact that we’ve just past yet another April’s Fool Day (where many an attempt is made to pull the wool over eyes for a bit of fun) and contrasting this with the truly damaging effects emerging from the rise and rise of fake news.